Changes to enhance the security of the websites are being made to ensure encryption of data for Federal websites and web services. As of July 24, 2017 Debt Management Collections System ( and Debt Resolution Portal ( websites will only be available using a secured HTTPS (Hypertext Transfer Protocol Secure) connection. The HTTP (Hypertext Transfer Protocol) connections will no longer be allowed and users will be given an error message if they attempt to use the old http or http/www website addresses. The following are the authorized addresses:

Debt Management Collections System -

Debt Resolution Portal -


This site will provide you with accurate information and assistance to help resolve defaulted loans or grants assigned to the Department’s Default Resolution Group. The following loan and grant programs are included:

Federal Family Education Loans (FFEL), which include Federal Stafford, Federal Consolidation, and Federal PLUS loans.
Direct Loans, which includes Federal Stafford, Consolidation and PLUS loans that are offered through the William D. Ford Direct Loan Program. This includes TEACH Grants that have been converted to Direct Unsubsidized Loans.
Federal Perkins Loans. When placed in default, Perkins Loans may remain with the school or are assigned to the Department for collection.
Federal Pell Grants, Federal Supplemental Educational Opportunity Grants (FSEOG), Academic Competitiveness Grants, National SMART Grants, and TEACH Grants. In certain instances, you may have to repay part of a Federal grant awarded to you.

If your loan is in default or you have a grant overpayment and are not sure what type of loan or grant you have, check your original loan/grant documents or use our National Student Loan Data System. If the loan/grant is not one of the program types listed above and is not assigned to the U.S. Department of Education, the information on this site does not apply to you. To proceed, select the user link below that applies to you.
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