Contact Us

Correspondence Address - Default Resolution Group

U.S. Department of Education
PO Box 5609
Greenville, TX 75403-5609

Payment Address* - Debt Resolution

U.S. Department of Education
National Payment Center
PO Box 790336
St. Louis, MO 63179-0336

* NOTE: If you mail a payment, you must write your name and account number on the face of your check or money order and make it payable to the US Department of Education.

Telephone - Default Resolution Group

Please call us at 1-800-621-3115 (TTY: 1-877-825-9923) for questions regarding your defaulted student loan account.

Send Email

You may also reach us by email for questions regarding your defaulted loans. Click here to send email. File attachments are not accepted at this email address.

Private Collection Agencies

The U.S. Department of Education currently contracts with several collection agencies to administer many of the collection activities of our accounts. Only those accounts which fail to establish and adhere to a repayment arrangement are subject to assignment to a collection agency by the Department's Default Resolution Group. You may contact the collection agency directly if your defaulted loan has been assigned to one. If you are unsure which agency is servicing your defaulted student loan(s), click here (you must login if you are not already) or you may call 1-800-621-3115 (TTY: 1-877-825-9923) for an address and telephone number of the collection agency for your defaulted Federal education debt.

Comments or Questions about FSA or its Programs

Telephone: 1-800-4-FED-AID (1-800-433-3243)
TTY: 1-800-730-8913
Spanish speakers are available (se habla espaņol).

To Contact U.S. Department of Education Programs

Use the Guide to U.S. Department of Education Programs to find the name, telephone number, and email and Web address for the Department office to contact for more information on each of the programs that the Department administers.
The Department Toll-Free Numbers & Hotlines