The Federal Student Aid will be implementing the TLS 1.1 and TLS 1.2 security options and disabling TLS 1.0 support across all of its applications. In support of this change, users of this site will need to ensure that their web browser’s settings support this capability:

Web Browsers:

  • Ensure TLS 1.1 and TLS 1.2 are enabled

For more details, click here.


This site will provide you with accurate information and assistance to help resolve defaulted loans or grants assigned to the Department’s Default Resolution Group. The following loan and grant programs are included:

Federal Family Education Loans (FFEL), which include Federal Stafford, Federal Consolidation, and Federal PLUS loans.
Direct Loans, which includes Federal Stafford, Consolidation and PLUS loans that are offered through the William D. Ford Direct Loan Program. This includes TEACH Grants that have been converted to Direct Unsubsidized Loans.
Federal Perkins Loans. When placed in default, Perkins Loans may remain with the school or are assigned to the Department for collection.
Federal Pell Grants, Federal Supplemental Educational Opportunity Grants (FSEOG), Academic Competitiveness Grants, National SMART Grants, and TEACH Grants. In certain instances, you may have to repay part of a Federal grant awarded to you.

If your loan is in default or you have a grant overpayment and are not sure what type of loan or grant you have, check your original loan/grant documents or use our National Student Loan Data System. If the loan/grant is not one of the program types listed above and is not assigned to the U.S. Department of Education, the information on this site does not apply to you. To proceed, select the user link below that applies to you.
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